AERONIQ™ GLOBAL · CUSTOMER CARE

Returns & refunds.

Clear guidance for customers seeking assistance with a purchase, return or refund.

PURCHASE SUPPORT

A straightforward approach to post-purchase support.

Returns and refunds are handled according to the applicable purchase terms and product-specific return conditions for the order.

01 · RETURN ELIGIBILITY

Check the applicable conditions

Return eligibility may depend on the product, order, condition of the item and the applicable purchase terms. Please review the conditions associated with your purchase before initiating a return.

02 · RETURN REQUEST

Contact customer support

For a return or refund enquiry relating to a specific order, provide your order reference and relevant purchase details to AERONIQ™ Customer Support.

03 · REFUND PROCESS

Refunds follow the applicable policy

Where a refund is approved, the applicable refund method and processing timeline will depend on the finalized purchase policy and the payment method used for the order.

04 · ORDER ASSISTANCE

Need help with a specific purchase?

Keep your order reference available when contacting support. This helps the customer-care team identify the relevant purchase and provide order-specific assistance.

Order reference
Purchase details
Description of the issue
Relevant supporting information, where applicable

Important: Specific return eligibility, exclusions, refund timelines, shipping charges and other conditions must follow the applicable finalized AERONIQ™ purchase terms. This page intentionally does not invent fixed return windows, refund guarantees or product-specific exclusions that have not yet been finalized.

Need assistance with a return or refund?

Contact AERONIQ™ Customer Support with your order reference.

CUSTOMER SUPPORT